Manual QA Engineer

Responsibilities

• Handling incoming written inquiries in the online chat, including inquiries in foreign languages;
• Analyzing and structuring the information received from users;
• Timely escalation of issues to senior management or technical specialists;
• Providing support in both Russian and English.

Requirements

• Experience in customer support or online service support for mobile applications in the FinTech/HRTech sector;
• Good command of the English language (B2+);
• Strong verbal and written communication skills in both Russian and English;
• Advanced PC user skills;
• Customer-oriented mindset and strong communication skills.

Nice to have

• Experience writing and updating knowledge base articles in both Russian and English;
• Experience writing service-related emails in both Russian and English;
• Experience with Intercom, Jira, Slack;
• Knowledge of other foreign languages;
• Experience creating video materials.

We offer

• Remote work;
• Comfortable collaboration within the team;
• Regular salary reviews to stay competitive in the market;
• English language courses;
• We care about our employees' mental health by covering the "Yasno" service;
• Bonuses for birthdays and New Year's.