How Joom Streamlined

How Joom Streamlined Global Contractor Management with Mellow

300%

reduction in admin time

10

min average payout time

1

day time to onboard 450 contractors

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About Joom

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Joom is an international group of e-commerce and fintech companies that was founded in Latvia in June 2016. It also has offices in China, Hong Kong, the United States, Germany, Portugal, and Luxembourg.

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Industry: E-commerce
Location: Worldwide
Number of employees: 201-500

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Сhallenge + solution

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Joom used to manage contractors directly or through agencies, but eventually found itself in need of a more flexible system. The company considered several solutions, but ended up choosing Mellow for its ease of integration and competitive value proposition.

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What Joom was looking for:

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Automated data collection. Joom’s managers had to manually collect contractors’ passport data as part of KYC verification and for contracts and invoices. The entire process lacked transparency.

Borderless payouts. The company works with a diverse team, some of whom live in hard-to-reach regions with restricted payment options and complex tax frameworks.

Flexible contractor management. Joom needed a solution so that the company could fine-tune its workload and marketing plans. The company’s number of tasks and contractors increases during busy times such as holidays and big sales campaigns.

Fast integration (days, not months). Joom previously had cases where solution roll-out would drag on for ages due to complications on the technical and business fronts.

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What Mellow provided:

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Transparent accounting and a data hub. Mellow aggregates invoices, contracts, certificates, and spending reports in one place for the convenience of finance and HR staff.

Prompt payouts. Mellow`s internal billing system allows for convenient payouts any day and at any time while also affording high transfer speeds.

Commitment-free pricing. No matter how many contractors Joom works with during any given season or marketing campaign, the company only needs to cover the cost of payments. No arbitrary fees, ever!

One-day set-up. Joom simply signed a general contractor agreement with Mellow and sent out bulk invites to its contractors, not wasting a single day.

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Back to cases

How Joom Streamlined Global Contractor Management with Mellow

300%

10

1

About Joom

Сhallenge + solution

What Joom was looking for:

What Mellow provided:

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For us, Mellow is a true one-stop shop. There is no longer any headache around contracts, invoices, taxes, or payouts. I just set a task, got the result, and sent the money to my external team.

Robust and simple contractor management