The practice of outsourcing key business tasks to a third party. BPO can help businesses be more efficient, productive, and profitable.

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This process typically involves contracting specific business operations and responsibilities, such as customer service, payroll, accounting, or technical support, to external service providers. By leveraging the expertise and resources of third-party vendors, companies can focus on their core competencies, reduce costs, improve service quality, and gain access to global talent and technology.