Freelance Support Specialist

Responsibilities

• Handling incoming written inquiries via online chat, including requests in foreign languages;
• Analyzing and structuring information received from users;
• Timely escalation of issues to senior managers or technical specialists;
• Providing support in both Russian and English.

Requirements

• Experience in customer support or client services, ideally within online platforms, mobile apps, or in the FinTech/HRTech industries;
• Excellent verbal and written communication skills in Russian; English — upper-intermediate level (B2) or higher;
• Proficient PC user;
• Strong customer focus and advanced communication skills.

Nice to have

• Experience creating and updating knowledge base articles and user guides in Russian and/or English;
• Experience writing service-related emails and notifications in Russian and/or English;
• International experience (work, study, internships) and good understanding of cross-cultural communication;
• Familiarity with tools such as Intercom, Jira, Slack;
• Knowledge of Spanish, Portuguese, or other foreign languages.

We offer

• Full remote worldwide;
• Flexible start of the workday;
• Comfortable collaboration within the team;
• Regular salary reviews - ensuring to always remain competitive in the market;
• Competitive compensation and solid benefits package.