Operations Manager (Financial Support)

Responsibilities

• Provide operational support for client payments, including top-ups, write-offs, refunds, and resolving non-standard issues;
• Perform reconciliations with clients and partners, ensuring accuracy of settlements and account balances;
• Respond to inquiries from internal and client accounting teams regarding balances and transactions;
• Communicate with banks, payment service providers, and counterparties on operational matters;
• Support customer service teams with inquiries related to payments and balances;
• Participate in automation of routine processes and improvement of templates and operational procedures;
• Collaborate with other departments to ensure smooth and uninterrupted business operations.

Requirements

• 1–2 years of experience in financial operations, fintech, or accounting;
• Solid understanding of basic accounting principles and financial workflows;
• Proficiency in spreadsheets and data tools (Excel, Google Sheets, Power Query);
• Experience working with banking systems and payment service providers;
• Strong attention to detail and accuracy in handling numerical data; ability to identify and correct discrepancies;
• Ability to resolve operational issues quickly in a high-paced environment;
• Responsible, structured thinker with a collaborative mindset;
• Working proficiency in English (written communication with providers and clients).

We offer

• Full remote worldwide;
• Flexible start of the workday;
• Comfortable collaboration within the team;
• Regular salary reviews - ensuring to always remain competitive in the market;
• Competitive compensation and solid benefits package.